FAQ

– Bus: lines 41 Juan Sebastián Elcano stop, 05 Rep. Argentina stop y C3 Plaza de Cuba stop.

– Metro: L1 Plaza de Cuba station.

Juan Sebastián Elcano St., nº 12 – C – Inside the square.

It is per group, but it depends on how many players you are. 

We accept cash or card. You can also pay previously online, as you like! We have a totally secure system online payment.

Of course! We can confirm that there are no physical challenges or fear factors involved. The staff is constantly connected acoustically and via camera throughout the game and is in permanent contact. However, if you feel uncomfortable for any reason and need to end the game, you can get out immediately at any time. A fun and safe environment!

No! In fact, it’s forbidden. If something is not easy to open or to move, it’s not part of the game. Everything you need is in the room; It is forbidden to use personal or external elements to the game.

Yes! All minors of any age can participate accompanied by an adult. For practical reasons, since this is a group activity and we need a certain level of maturity, we limit the minimum age to 14 years to play without an adult.

Of course! The rooms have been designed for teams of up to 6 players, based on the number of mysteries and puzzles that need to be solved within 60 minutes, but you can play with up to 12 people at the same time, all groups will be divided into teams of 6 players. All you need to do is book the Doble Reto.

Yes, as long as the maximum is 6 players per room, paying the difference.

Of course! You can even invite someone else to replace him/her.

This is a live adventure concept so unfortunately if you arrive 15 minutes late, you will not be able to play and the fees are non-refundable. It is really important to try to arrive on time for the benefit of your fellow adventurers too and because we have games after your game.

Yes, but please give us at least 3 day’s notice. Please contact us by email to info@experimentaelreto.es , or by phone at 673 813 310

ADVICE

Please be in the lounge at least 15 minutes before the start of the game, where you will receive a detailed briefing. Come in your usual comfortable clothing, and if you use reading glasses, bring them with you!

Should you have any special requirements, please let us know upon booking your game and we will do our best to make your experience as enjoyable as possible.

And now… do you dare to challenge yourself?

If you have further questions which are not listed in the FAQ, send us an e-mail to  info@experimentaelreto.es or fill out the contact form and we will be happy to answer as soon as possible. Help us to improve, giving us your opinion, suggestions, ideas… so you will become part of El Reto!